Press Email
Use this address for media questions, notices or interviews; provide a short subject and a two-line context to speed things up
930k Support: Media contact and assistance
For press, reporters and partners, the 930k Support page is open; here you will find contact information, help center and a quick path to answers; users working with bKash, Nagad or Rocket from Dhaka can start easily.
Start contact Log in
930k Support: How to reach press
If you have press, interviews or media questions, the 930k Support team responds quickly; typically the first reply arrives within 1 business day, and urgent requests are handled separately.
Here the 930k Contact information is kept clear, so you won't go astray; from the 930k Help Center you can also get initial guidance about accounts, apps or site.
Response time
General questions can expect an answer within 24 hours; messages sent during Dhaka office hours are seen first.
Help Center
On the 930k Help page there are small guides for general questions, login, app and account issues; if you want quick answers, check there first.
Media resources and brand assets
Key files for reporters are kept separate, so you don't waste time looking for each item; having the 930k App, logo and official information in one place makes coverage easier.
Press Kit
Image set, brief introduction and usable information together; this helps the newsroom's work quickly.
Brand assets
Logo, color and name proper use is kept here to avoid misspelling or wrong formatting.
Executive contact
Head office, team structure and concise background at a glance to add context to coverage.
What path to take for general contact
Even non-media questions, the 930k Contact page is useful; for guidance on 930k Login, App or Help Center, use either of the two paths below.
Account Help
Learn what to do if you change login, password or device here; starting in 2 steps reduces hassle.
App Help
If you have questions about installing, updating or performance of the 930k App, this is the right path; Android users usually get quick answers here.
Three common answers for media questions
This section has short answers to three frequently asked questions; reading them saves a lot of time.
What is needed for news coverage?
Brief questions, your identity and what information you want on which topic; write it here so the team can reach the right person.
Can multiple questions be sent in the same request?
Yes, but if kept to three topics, answers come faster; if the list is long, it's better to send in parts.
Is the Help Center open at night?
Many common questions you can check anytime, but human responses are usually faster during business hours.
Three easy steps to reach 930k Support
1. First determine whether your question is about media, account or app; 2. Then write a brief message with specific information; 3. Finally, if needed, check the 930k Help Center, then send in the 930k Contact format.
If you follow this path, you will get a fast answer; the same rule applies when sending from Dhaka, Chattogram or Sylhet.
Login and Quick Help
Sometimes a problem just sticks at sign-in; when you check 930k Support, 930k Help and 930k Contact together you can quickly find the solution.
Bottom line: the clearer the question, the faster the answer; the 930k Support page is tailored for you, so start again here if needed.